NOTICE ON THE METHOD OF SUBMITTING A WRITTEN CONSUMER COMPLAINT

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NOTICE ON THE METHOD OF SUBMITTING A WRITTEN CONSUMER COMPLAINT

In accordance with Article 10 of the Consumer Protection Act ("Official Gazette" No. 19/22, 59/23), consumers may submit a written complaint about the work or service provided by the company Favorit sportska kladionica d.o.o., OIB: 78977247105.

Complaint can be submitted:

In person at any business premises of Favorit sportska kladionica d.o.o.
By mail, to the address:
Favorit sportska kladionica d.o.o.
Draškovićeva 45
10000 Zagreb
with the indication "Consumer complaint"
by e-mail, to the address:
[email protected]

Favorit sportska kladionica d.o.o. undertakes to confirm receipt of consumer complaints in writing without delay..

Favorit sportska kladionica d.o.o. undertakes to provide a written response to the complaint no later than 15 days from the date of receipt of the complaint in accordance with this Notice, clearly stating whether it accepts or does not accept the merits of the consumer's complaint. For this purpose, please indicate your name, surname and address if you submit the complaint by mail or in person at company's business premises (betting shop, casino or headquarters of the company Favorit sportska kladionica d.o.o.).

NOTE: The complaint must include an exact description of the event in relation to which the complaint is being submitted, or the exact reason for dissatisfaction that led to the decision to submit the complaint.

If you are interested in how we process your personal data, you can find all information about their processing at the following link: https://www.favbet.hr/hr/politika-privatnosti/

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The website www.favbet.hr is owned and managed by FAVORIT SPORTSKA KLADIONICA d.o.o., a Croatian company with headquarters in Zagreb, Draškovićeva ulica 45, ID: 78977247105.
FAVORIT SPORTSKA KLADIONICA d.o.o. is an authorized organizer of online betting games based on approval CLASS: UP/I-461-04/19-02/781 Registry number: 513-07-21-01-20-6 Zagreb, March 20, 2020, and an authorized organizer of games of chance in online casino based on approval CLASS: UP/I-461-03/19-01/18 Registry number: 513-07-21-01-20-9 Zagreb, March 20, 2020.

Participation in games of chance is allowed only to persons over 18 years of age. Each player plays at their own risk and must ensure that they act in accordance with the applicable legislation when accessing the favbet.hr website. Games of chance can be addictive. Play responsibly!

© 2025 FAVORIT SPORTSKA KLADIONICA d.o.o. for betting and services All rights reserved.

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